Sample policy
These example terms must be reviewed and replaced before accepting real orders. No actual purchases or returns occur in this demo.
30-day request window
The sample return window is 30 days from delivery. Items should be unused, in original condition, and include their packaging. Keep your order reference and proof of purchase.
Start a return
In a live store, contact support before sending anything back. Include the order number, item, and reason. Wait for return instructions and the correct return address.
Damaged or incorrect items
Report damage or incorrect items promptly and include clear photos of the item and packaging. For this sample policy, approved damaged or incorrect-item returns have no return shipping cost.
Costs and exclusions
For change-of-mind returns, the sample policy makes the customer responsible for return postage. Personalized goods and opened hygiene-sensitive products may be excluded where permitted. Original shipping is not refunded for change-of-mind returns.
Refund timing
The sample refund process starts after the return is inspected. Approved refunds are issued to the original payment method within 5–10 business days. Bank processing may take longer.